There are few things in life as annoying as having a customer service question and being unable to find a phone number for customer support. Instead, you send an email and hope that you get an answer in time. Besides, there are few things more conducive to keeping e-commerce customers than being able to provide [...]

Smart marketing is more than just selling something. Good marketing practices also include keeping customer loyalty after the sale. That way you can garner repeat business. An important part of marketing to customers is providing good customer service. When you offer good customer service, you can ensure that customers will be more satisfied with your [...]

Online business owners sometimes get lazy in their efforts to create customer loyalty.  Because of the non-personal access to online customers and the fact that so many customers can use your ecommerce goods and services and never really talk to a real person in any form.
Due to this issue, most ecommerce companies don’t give attention [...]

You’ve heard the old adage that the customer is always right, but do you really believe it?  You should, it’s an attitude like that that will get you far in your business.
Years ago I ran a small business on the internet and while many of my ‘problems’ were actually mistakes on the customers part, I [...]