Online business owners sometimes get lazy in their efforts to create customer loyalty.  Because of the non-personal access to online customers and the fact that so many customers can use your ecommerce goods and services and never really talk to a real person in any form.
Due to this issue, most ecommerce companies don’t give attention [...]

Most companies will spend a large amount of time and money to gain data from their customers.  We’ve discussed several times the benefits of getting good customer feedback through online surveys.
The problem after the data is received is actually putting it to use.  Author Steve Walker gives some good advice on the applications of technology [...]

Nothing sells your product or service like your customers.  Keeping them happy and notified is key in creating a good buzz about your product or service.  Communication with customers is probably the most effective way of keeping them smiling.  Marketing through effective communication comes in many forms.
Pick up the phone and give them a call.  [...]