Wealth-Coaching

Joy, joy, joy… the old word that usually only comes around at Christmas.  Then by New Years it’s a different tune.

How can you ensure that your customers are pleased with your service and how can you get them coming back for more on a regular basis.

Superb customer service coupled with some smart marketing techniques can make all the difference for your ecommerce customers.

Remember these few truths about keeping customers:

1. Always follow up.  Don’t just let the sale be over when the product or service is delivered.  Call and let them know they are still important ‘after’ you have their money.
2. Send thank you information and a customer survey in the order.
3. When selling on eBay, be sure to send a personal email instead of just relying on the automated email system.
4. Provide positive feedback that is personal to the buyer.
5. Send promotional updates on other products that they may be interested in periodically.
6. Provide personal assistance with their purchase if needed.  This goes a long way.

Whatever the case may be, the bottom line is that you must value each person as a customer and truly care about their needs in relation to your service to them.

Passion goes much further than a planned program of customer service.