Online Customer Management
Keeping your customers and their orders organized can be a nightmare. In order to successfully offer customer service you have to have some type of management strategy for your online business.
There are thousands of options you could choose from. Review these few ‘types’ of online customer management solutions and make your choice. The worst choice is no choice.
Open source. There are numerous options such as Sugar CRM and AppShore.com. These are fully customizable.
Online Software. These options allow you to have access to your client information from any computer and will merge with your current payment or database system. These range from a fixed purchase cost to a monthly subscription. The cost ranges from $150 to $2000 per month.
Local Application. Software such as ACT! or another database software. These range from $40 to $400 on average depending on the features.
Deciding on a management solution is your primary focus for this issue NOT whether you should do one. Having an online business requires this level of management for it’s clients and customers.